GENERAL CONDITIONS FOR THE SALE OF ACCREDITATION AND ACCESS TICKETS

The following terms and conditions regulate the conditions of sale of Accreditations for the ANDALUCÍA BIG FESTIVAL promoted and organized by by the company ANDALUCÍA BIG FESTIVAL S.L. (hereinafter, the Organization) whose registered office is located at Calle Gran Vía 27, piso 1 oficina IZ, Madrid, CP 28013 (MADRID) and e-mail address  info@andaluciabig.comand holder of tax identification number B16829889.

The purchase of the ticket represents acceptance of the following conditions:

1. Acquisition of the ticket:

Once the ticket has been purchased, it will not be exchanged, nor will the amount be refunded, except in the case of circumstances in the case of the circumstances described in these general conditions.

In case of total cancellation of the Festival, the Organization undertakes to refund the amount of this ticket. the amount of this ticket.

In case of cancellation of the Festival, the Organization undertakes to refund the amount of this ticket. the amount of this ticket.

In case of substantial modification of the event, the Organization undertakes to refund the amount corresponding to the amount corresponding to the modification of this ticket.

In any other cases established by the legislation in force, the Organization undertakes to refund the amount of the ticket. the Organization undertakes to refund the amount of this ticket.

In any of the above-mentioned cases, and only when the attending consumer so prefers and after agreement with the and with the prior agreement of the Organization, there will be the possibility, instead of directly requesting the refund of the ticket the refund of the entrance fee and request a voucher* for the next edition of the Festival.

(*By voucher we mean a ticket for the corresponding edition of the Festival under the same conditions as the one purchased, without any additional cost or refund).

However, the total or partial cancellation of the event due to force majeure shall in no case give rise to a refund of the ticket price, except in those cases where legally established. the amount of the ticket, except in those cases where it is legally established.

Bad weather conditions, as long as the Festival can be held normally, will not entitle to a refund of the ticket.

The amount of the Festival tickets purchased by the user on the digital platforms or at the authorized points of sale does not include the management The amount of the Festival tickets purchased by the user on the digital platforms or at the authorized points of sale does not include the management costs, as this amount is imposed exclusively by each sales channel.

These management costs that the sales channels apply to the price of the tickets and charge directly to the users for their service, in the case of platforms outside Andalucía Big Festival will not be refunded by the Organization, as the amount is not related to Andalucía Big Festival. In the case of the Andalucía Big Festival sales platform, it will not be refunded by the Organization as this amount corresponds to a service generated and provided to the user when purchasing the ticket. to the user in the purchase of the ticket and payment of the same, covering implicit expenses in the programming, server, payment gateway and customer service in the sales service.

Any other additional expenses arising from the attendance, such as: accommodation, flights, trains, insurance, etc. in case of cancellation, cancellation or substantial modification of the Festival will not be covered by the Organization. cancellation, cancellation or substantial modification of the Festival are not covered by the Organization.

In case of cancellation, cancellation or substantial modification of the Festival, the refund may be made by the Organization within a period of fifteen (15) days from the date of the Festival, except in cases where other legislation applies. fifteen (15) days from the scheduled celebration, except in cases where other legislation is established. Likewise, the Organization will establish a determined period of time and a determined operative so that the attendee, in case of cancellation, cancellation or substantial modification of the Festival, may be refunded, cancellation or substantial modification of the Festival, may request a refund, in accordance with the legislation, except in cases where the application of other legislation is established. legislation. In order to proceed with the indicated refund, it will be necessary to prove that the user has purchased a Festival ticket, in any of the modalities foreseen and always within the established deadlines. and always within the deadlines established by the Organization in accordance with the legislation.

Tickets may only be purchased at points of sale expressly authorized by the Organization. The Organization is not responsible for tickets not purchased at official points of sale.

Official ticket sales points:

2. Alteration or modification of the Festival program:

The Organization, as the entity in charge of the celebration of the event, may alter or modify the program of the Festival only when it is necessary for its correct celebration, and especially when it is necessary for the correct celebration of the Festival, and especially, when there may be changes in the schedule of the performances or artists, with prior notice to the attendees, or artists, with prior notice to the attendees; and, in any case, for duly justified reason(s) for reasons beyond the festival's control, such as, for example, but not limited to: the cancellation of the performance of any artist(s) by the artist(s) unilaterally, the unilateral change of day of the performance of one or more artists by the latter, due to the manifest impossibility of carrying out the performance of any artist(s). of some artist(s) on the scheduled day due to circumstances beyond the Festival's control; all of this always in accordance with the provisions of the current legislation and in with respect to consumer and user regulations and, where appropriate, in accordance with these general conditions, which shall always be interpreted in accordance with the law. legislation.

In the event that any of the above-mentioned events or modifications occur, the the Organization will make its best efforts and will put all possible means at its disposal to adjust the scheduling possible means at its disposal to adjust the schedules and carry out the announced Festival program. announced.

Types of tickets or accreditations:

Tickets en venta para 2022:

3-day subscription (T-F-S): Includes admission on three consecutive days of the festival (Thursday, Friday and Saturday).

One-day ticket: Includes admission for one day of the festival.

VIP 3-day pass (T-F-S): Includes admission to three consecutive days of the festival (Thursday, Friday and Saturday) with access to the VIP area and exclusive benefits. exclusive benefits.

1 day VIP ticket: Includes a single day ticket to the festival with access to the VIP area and exclusive benefits.

4. Right of admission:

The user undertakes to arrange the ticket in such a way that it can be read in the electronic control of the validity of the code printed on it. the validity of the code printed on it, for the purpose of facilitating and speeding up admission and entry to the and speeding up the admission and entry to the Festival at the access control points. The Organization's Organization's staff will check the ticket code at the time of the exchange of the ticket for the wristband the wristband and will correctly place the wristband on the wrist of the ticket holder. the wristband on the wrist of the ticket recipient, as well as a control of the wristband chip at the access to the venue for all all attendees.

Pursuant to the provisions of Law 17/1997, of July 4, 1997, on Public Shows and Recreational Activities, the right of admission will be used by the Recreational Activities, the right of admission shall be used by the Organization as an effective instrument to prevent as an effective instrument to prevent violence and alterations of the normal development of the festival, as well as any other of the festival, as well as any other situations that could pose a real and serious danger to the users attending the event. serious danger for the users attending the event.

The exercise of the right of admission may not entail, in any case, discrimination on the following grounds birth, race, sex, religion, opinion, disability, sexual orientation, gender identity or any other personal or social condition or circumstance of the students, sexual orientation, gender identity or any other personal or social condition or circumstance of the users of the establishments and spaces open to the public. of the users of the establishments and spaces open to the public, both with regard to the conditions of access and the conditions of access and stay in the establishments and the use and enjoyment of the services provided therein. the services provided therein.

The foregoing does not imply that admission to the Festival is automatically denied in such cases, nor for the entire duration of the Festival, but only in those cases that may the entire duration of the Festival, but only in those cases that may pose a real and serious danger to the users attending the pose a real and serious danger to the users attending the Festival and to the Festival itself, as long as such attitudes or celebration of the Festival itself, as long as such attitudes or circumstances persist.

5. Access to the Festival:

The Festival Organization may deny access to those persons carrying a counterfeit ticket. the Organization reserves the right to take the legal measures mentioned in point 13. A forged ticket is any document created or modified in order to pass it off as real or to alter its validity. or modified, with the purpose of passing it off as real or altering its validity.

The entrance has different security measures. The Organization is not responsible for tickets that have not been purchased at the official points of sale mentioned in these general ticket sales these general ticket sales conditions.

All tickets must meet the minimum requirements to be able to pass the Festival access control so that they can be read at the electronic control by the Festival so that it can be read in the electronic control by means of the validity of the code printed on it, as code printed on the ticket, as established in the previous paragraph.

Upon entering the premises, the public may be subject to a search in accordance with the legal provisions in force. the entry of objects that may be considered dangerous by the Organization or that are forbidden by current regulations. considered dangerous by the Organization or that are prohibited by the regulations in force:

  • Any object that may cause harm to the physical integrity of the attendees, such as sharp or blunt objects, glass objects, bottles, knives or firearms, explosives, pyrotechnical firearms, explosives, pyrotechnic material, laser pointers, sprays, aerosols, selfie sticks, flag sticks selfie sticks, flag sticks, motorcycle helmets, ...
  • Any object or element that is considered likely to disturb, damage or impede the normal development of the normal development of the activity.
  • Professional cameras, video cameras or recorders, drones.
  • Large suitcases or bags

Crutches, canes or similar means are exempted from the above list, only in the case of persons who, for reasons of mobility, need to access the persons who, for reasons of mobility, must access the premises with such means in order to be able to move around. to be able to move around. As well as aerosols or similar objects required by medical prescription. These exceptions must be duly accredited by medical prescription or accreditation in order to allow access to the site. medical prescription or accreditation in order to allow access to the enclosure with them. Likewise, it will be essential to carry a national identity card at all times. or for non-Spanish nationals, documents proving the identity of their country of origin (N.I.D.). identity from their country of origin (NIE, passport, ...).

Once this ticket has been exchanged for the wristband in the area designated for this purpose, the wristband becomes the element that certifies the acquired right. bracelet becomes the element that certifies the acquired right. The loss of the wristband will mean the loss of the right of admission and access. Therefore:

  • You must exchange your ticket for your wristband upon arrival at the Festival, as you will not be allowed to enter without it. The exchange booth will be located at the entrance of the Festival site.
  • Take care of your bracelet to keep it in perfect condition. It is resistant, but not unbreakable. Keep your wristband when you leave the enclosure because you will need it to enter again.

6. Intellectual and industrial property rights:

The attending public acknowledges and accepts that the Organization holds and is the owner of all the intellectual and industrial property rights, derived, directly or indirectly, from the intellectual and industrial property rights derived, directly or indirectly, from the representations and artistic or any other artistic representations and performances or any other that may take place on the occasion of the celebration of the the celebration of the Festival, with no territorial or temporal limitation, and without any other limitation limitation other than those stipulated in the current Intellectual Property Law.

Consequently, it is strictly forbidden, for publication or diffusion for commercial or advertising purposes, to capture, fix or record images or sounds without for commercial or advertising purposes, the capture, fixation or recording of images or sounds without the prior written prior written authorization from the Organization. Only the capture of images or recordings recordings is permitted for the exclusive private and personal use of the user.

The attending public acknowledges and accepts that they may appear in images and/or recordings taken by different media for the by different media for the subsequent dissemination and/or publicity of the Festival through any media for informative, promotional and/or any media for informative, promotional and/or commercial purposes of the ANDALUCIA BIG FESTIVAL, and accepts such use by the organization.

You are informed that such images may have only ancillary status, panoramic, general or public interest photographs, and the like, as well as those expressly expressly agreed with the user, these being understood as the interviews made to the user and consented to by the user. user and consented to by the user. In no case shall a close-up of one or more persons be taken for the purposes persons for the purposes described herein without their consent.

The attending public, therefore, authorizes the Organization to use and exploit the above-mentioned images and/or recordings that may be made only during the event. the aforementioned images and/or recordings that may be made only during the celebration of the the Festival and the subsequent dissemination of the same for the purposes indicated in the previous paragraphs. above paragraphs.

All this without prejudice to the possibility that users have to exercise the corresponding rights of access, rectification, erasure, restriction of the processing of their personal data. of access, rectification, deletion, limitation of processing, portability and opposition, portability and opposition. For more details, you can consult the section "Protection and Data Treatment of Data" of our Legal Notice and General Conditions of Use, as well as our Privacy Policy. our Privacy Policy.

7. Minimum age and minors

The age to be taken into account is the age at the time of the event.

The Organization reminds that the minimum age established by law in the Community of Madrid for access to this type of shows is 16 years old. access to this type of shows is 16 years old.

Minors under 16 years of age will be able to access as long as they enter accompanied by an adult responsible for the minor; who must ensure their safety and correct behavior during the celebration of the Festival, as established by Decree 155/2018, of July 31, of the Junta de Andalucía.

Children under 8 years of age will not pay admission to the event.

All persons under 18 years of age are not permitted to sell or consume alcoholic beverages or tobacco. Any minor consuming alcoholic beverages or tobacco will be expelled from the Festival.

Also in the case of minors, it will be essential to carry their national identity card at all times. or for non-Spanish nationals, documents proving the identity of their country of origin (NIE, passport, etc.).

The procedure and rules of access for minors are as follows:

Children from 0 to 8 years old:  You do not need a ticket to enter the premises. They must always enter and be accompanied by their parent or legal guardian or, if they cannot, by a person of legal age authorized by their parent or legal guardian (an authorization form will be provided on the website). parent or legal guardian (authorization form will be provided on the website). Before accessing the site, the following documents must be presented documentation of the minor, acquire a minor's bracelet at Accesses and fill in the authorization data of the person in charge (parent or legal guardian). (parent or legal guardian) who is responsible for the minor within the enclosure.

Children from 9 to 15 years old: They need a purchase ticket to access the premises. They must always enter and be accompanied accompanied by their parent or legal guardian or, if they cannot, by a person of legal age authorized by their parent or legal guardian (an authorization form will be provided on the website). parent or legal guardian (authorization form will be provided on the website). Before accessing the site, they must prove the child's documentation of the minor, acquire a minor's bracelet at Accesses and fill in the authorization data of the person in charge (parent or legal guardian). (parent or legal guardian) who is responsible for the minor within the enclosure.

Minors who are 16 and 17 years old: Necesitan un ticket de compra para acceder al recinto. No necesitan acudir acompañados de un adulto. Antes de acceder al recinto deberán acreditar su documentación para adquirir la pulsera correspondiente a su edad para acceder al recinto.They need a purchase ticket to access the site. They do not need to be accompanied by an adult. Before accessing the enclosure must prove their documentation to acquire the bracelet corresponding to their age to access the enclosure. their age to access the enclosure.

8. Protection and processing of personal data:

In accordance with the provisions of the current regulations on personal data protection, the Regulation (EU) 2016/679 of 27 April 2016 (RGPD) and the Organic Law 3/2018, of 5 December, on Personal Data Protection and Digital Rights December, on the Protection of Personal Data and guarantee of digital rights (LOPDGDD), you are hereby informed that your data will be processed under the responsibility of ANDALUCIA BIG FESTIVAL S.L. and may be used to manage your participation in concerts, activities, activities, raffles and any other activity that depends on ANDALUCIA BIG FESTIVAL S.L. as well as to be informed of matters related to ANDALUCIA BIG informed of issues related to ANDALUCIA BIG FESTIVAL S.L..

With the purchase of the ticket you consent to the processing of the data provided by ANDALUCIA BIG FESTIVAL, S.L. be processed by ANDALUCIA BIG FESTIVAL, S.L, without prejudice to your legal rights as a user (right of access, rectification, deletion, limitation of use, etc.). as a user (right of access, rectification, deletion, limitation of processing, portability and opposition). treatment, portability and opposition). For more details, you can consult the section "Data Protection and Data Processing" of our Legal Notice and General Conditions of Use, as well as our Privacy Policy.

9. Prohibition of the use of tickets for advertising purposes:

Possession of this entry does not entitle the holder or any third party to use this entry, or its content, for advertising, marketing or promotional purposes (including contests, contests, giveaways and/or sweepstakes) associated with the ticket holder or any third party, without the prior consent of ANDALUCIA BIG FESTIVAL. Failure to comply with this point will entitle the organization to exercise those civil, criminal and/or administrative actions that according to the law the advertiser and/or unauthorized user, without prejudice to subsequent claims for damages for the subsequent claims for general damages caused to ANDALUCIA BIG FESTIVAL, the organizer for all damages that such unauthorized use may cause him/her. use may cause to the organizer.

10. Prohibition of ticket resale:

The resale of any ticket is prohibited. All tickets purchased at the official ANDALUCÍA BIG FESTIVAL ANDALUCÍA BIG FESTIVAL official sales points, purchased by credit card or PayPal, are nominative, which gives the right to access the festival to the purchaser of the ticket as the ticket holder, regardless of holder of the ticket, regardless of the fact that the ticket holder's details are not indicated on the ticket itself.

In any case, the original purchaser of the tickets may pass them on to his/her relatives (family members, friends, co-workers, etc.), provided that (family members, friends, work colleagues, etc.) provided that: 1. the attendee who is the ticket holder can prove his identity and his personal relationship with the 2. such assignment is free of charge or by means of the mere reimbursement of the un-increased price; and 3. the transfer is made directly without the intervention of intermediaries, resale or second-hand sale websites, etc.

The Organization may subject the tickets to an identity check of the bearer, either by means of QR readers or other means of identification. by means of QR readers to access the festival or by other means of identification.

Due to the prohibition of resale, all tickets for the ANDALUCÍA BIG FESTIVAL purchased in any resale channel, second hand, unofficial points of sale, etc. are fraudulent. resale channel, second hand, unofficial points of sale, etc. are fraudulent. Consequently, in the event that a unauthorized resale of any ticket, all the tickets purchased by the buyer will lose all rights associated with them, including access including access to the festival, without the right to reimbursement of the amount paid for them. The Festival may cancel them and put them back on sale.

Additionally, without prejudice to the possible civil and/or criminal liabilities and subsequent claims for general damages subsequent claims for general damages caused to ANDALUCIA BIG FESTIVAL, the reseller shall indemnify the Organization for all damages that such unauthorized resale may cause to the Organization. unauthorized resale may cause to the Organization.

Given the lucrative purpose of the resale, the resellers are not protected by the General Law for the General Law for the Defense of Consumers and Users and submit to the jurisdiction of the courts and tribunals of Madrid. to the jurisdiction of the courts and tribunals of Madrid.

11. Capacity limitation:

The different areas of the different stages of the Festival have a legally established limited capacity, which will be indicated will be indicated in a perfectly visible way in each of these areas and stages, so that once this limit is reached, access to these areas will be cut off. access to these areas will be cut off once this limit is reached, communicating it to the attendees previously and for this reason. for this reason. Consequently, the Organization will in no case be responsible for the impossibility of certain attendees to attend certain concerts or events. to attend certain concerts or events that make up the Festival.

12. Complaint forms

The Organizer will have complaint forms in the official model established by the Junta de Andalucía, available to the public of ANDALUCÍA BIG FESTIVAL in the places provided by the regulations in force in case they request them.

13. Safety and health within the Festival:

At the Festival site, access with food and beverages will be allowed in quantities appropriate for personal consumption. consumption, in order to be able to accredit to the Health Department the traceability of all food and beverages consumed inside the food and drink consumed within the enclosure, as well as the safety of all attendees. the safety of all attendees, being the quantities allowed:

  • 1 snack/sandwich -or similar product- per person
  • 1 bottle of non-alcoholic water/refreshment or similar of maximum 50 cl and without stopper (no glass, steel, or any other glass, steel or any other material that could be dangerous)

Within the enclosure there will be a series of points, free of charge, of drinking water, as well as different Stands where it will be possible to buy a wide range of drinking water, as well as different Stands where a wide variety of edible food will be available for purchase. edible food.

Drinks may only be purchased at the bars set up for this purpose, with a prohibition on the sale of alcoholic beverages to minors under 18 years of age. The sale of alcoholic beverages to minors under 18 years of age is forbidden.

14. Reserva legal

All attempts to defraud, break-in and/or for damage to private property caused directly or indirectly to the Organization, authorize the Organization to take legal directly or indirectly to the Organization, authorize the Organization to take the legal measures, both civil and criminal, that it deems both civil and penal measures that it deems appropriate against the perpetrators.